What is the Eberjey Loyalty program?

Eberjey loyalty is our complimentary loyalty program that rewards you based on how often you shop. The more often you purchase, the more rewards and benefits you earn. Simple and easy. The Program is limited to individuals only and is limited to one account per individual. You must be age 18 years or older and reside in the continental United States to be eligible for Membership. For terms and conditions please see: https://eberjey.com/pages/loyalty-terms-conditions

How do I join the loyalty program?

All you need to do to join our Loyalty Program is to create an account with us and opt-in to the Loyalty Program. Simply follow the instructions to make an account with Eberjey.com and you’ll automatically be enrolled.

What benefits do I get in the loyalty program?

We are pleased to offer you a curated range of perks—explore the full list above to discover the rewards waiting for you. You’ll earn rewards on every purchase and gain access to new perks as you level up in our program.

Is my tier status for life?

Your tier status will reset every year on January 1st.

How is my tier status determined?

Your tier status is determined by how often you shop with our store. The more often you shop, the higher your tier status will be. Please review our thresholds for tiers in the program description above.

Do all purchases count for rewards?

All purchases (gift cards, gift boxes, and services [monogramming, shipping] are excluded) made on Eberjey.com and at our stores will count for rewards. You need to make sure you are logged into your account or that you tell the sales associate your loyalty program details for your purchases to be added to your account.

What happens if I return my items?

Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account. This may result in a change to your Tier status and corresponding rewards.

How will I receive my birthday gift?

All members who provided their birthday information will be invited to redeem a surprise during their birthday month. Notification will be sent to you via email, so it is important that you are opted in to receive marketing emails from us. Instructions on redemption will be provided in the email. Birthday benefit cannot be combined with other offers, unless explicitly stated otherwise.

Where do I enter my birthday?

Please enter your birthday here: My Account

How will I receive my welcome gift?

All eligible Loyalty Program members will receive a notification via the email used at sign-up. It is important that you are opted in to receive marketing emails from us. Instructions on redemption will be provided in the email. Once you have received the email, please log-in to your Eberjey account and add the Eberjey Rose Cloud Tote to your cart. At checkout please enter the redemption code that was sent to your email address to redeem. The Welcome Gift cannot be combined with other offers, unless explicitly stated otherwise.

Do my rewards expire?

Yes, your loyalty benefits and rewards will expire on December 31st of each calendar year. The program resets each January 1st. Make sure to use your rewards before their expiration date to make the most of them.

How do I receive Express 2-day Shipping?

Eligible Loyalty members will receive an email with instructions on how to redeem. Please ensure you are logged into your Eberjey.com account with the email address used to sign-up for the Loyalty Program. At check-out, please select ‘Express (2-3 Business Days)’ under ‘Shipping Methods’. Complimentary Express 2-Day Shipping is offered on purchases of $100.00 or more. We are unable to change shipping methods after the order has been submitted.

*How do I receive the 'Gift a Gift, Get a Gift' voucher?

Eligible Loyalty members will receive an email 30 days following their purchase, with instructions on how to redeem. To be eligible your purchase must include a giftbox, orders without giftboxes are not eligible. Please ensure you are logged into your Eberjey.com account with the email address used to sign-up for the Loyalty Program. At check-out, please enter the voucher code that you received via email, under 'Discount code or gift card'.